Refund policy
We offer a 30-day return policy: you have 30 days from the date you receive your item to request a return. LM Apparel items are printed to order through our manufacturing partners, so please review the conditions below before ordering.
What's eligible for return
30-Day Issue Protection:
- Defective, damaged, misprinted, or incorrect items are covered.
What's not eligible
Because every item is custom printed specifically for your order, we're unable to accept returns for:
- Incorrect size or color selected at checkout (please check our size guide before ordering)
- Change of mind
- Sale items or gift cards
- Items marked final sale
We also do not accept returns of perishable goods, hazardous materials, or flammable liquids/gases (not applicable to apparel, listed here for completeness).
How to start a return
Email support@lilymeleapparel.com or call (917) 342-2711 with your order number and photos of the issue (for defects/misprints). We'll review and, if approved, send you a prepaid return shipping label and instructions.
Items sent back without first requesting a return will not be accepted. Returns should be sent to: 10204 189th St, Hollis, NY 11423, United States.
Who pays for return shipping
If the return is due to our error — a defect, misprint, or wrong item shipped — return shipping is free and we'll send you a prepaid label. For any other approved return, the customer is responsible for return shipping costs.
Exchanges
Since items are printed on demand, we don't currently offer direct exchanges. If your item was defective, misprinted, or incorrect, we'll replace it at no cost or issue a full refund — your choice.
Refunds
Once we receive and inspect your return, we'll notify you by email whether it's approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take a few additional days to post the refund.
Haven't seen your refund after 15 business days from approval? Contact us at support@lilymeleapparel.com or (917) 342-2711.