Refund policy
LM Apparel offers a 30-day issue-resolution policy for eligible damaged, defective, misprinted, or incorrect items. Please contact us within 30 days after delivery to request assistance. Because our products are printed specifically for each order through our manufacturing partners, we do not accept general returns for change of mind, incorrect size selection, or incorrect color selection.
Eligible Returns
Our 30-Day Issue Protection covers products that arrive:
- Damaged during production or delivery
- Defective
- Misprinted
- Different from the item, size, color, or design ordered
Eligible claims may qualify for a replacement or refund after review and approval.
Non-Eligible Returns
Because each item is printed specifically for your order, we cannot accept returns for:
- Change of mind or personal preference
- Incorrect size selected by the customer at checkout
- Incorrect color selected by the customer at checkout
- Items that fit differently than expected when the correct size was supplied
- Gift cards
- Sale or final-sale items returned for non-defect reasons
Damaged, defective, misprinted, or incorrect sale and final-sale items remain covered under our 30-Day Issue Protection.
Lost or Missing Packages
If tracking shows your order as delivered but you have not received it, or if your package appears lost in transit, contact us within 30 days of the expected delivery date.
We will open an investigation with the carrier. Once the carrier's investigation concludes, we will offer a replacement or refund if the package is confirmed lost, consistent with the terms of this policy.
How to Start a Claim
Contact us within 30 days after delivery by emailing support@lilymeleapparel.com
Please include:
- Your order number
- A brief description of the issue
- Clear photographs showing the damage, defect, misprint, or incorrect item
We will review your request and provide the appropriate instructions. Please do not send an item back before receiving authorization from our customer support team, as unauthorized returns may not be accepted.
Return Instructions
If a physical return is required, we will provide return instructions, the correct return address, and a prepaid shipping label after your claim is approved.
Return Shipping Costs
LM Apparel covers return shipping costs for every approved return involving a damaged, defective, misprinted, or incorrect item. When a physical return is required, we will provide a prepaid return shipping label. Customers will not be charged return shipping for approved eligible claims.
Exchanges
We do not accept direct exchanges because our products are printed on demand. If you selected the wrong size or color, we cannot exchange the item. However, if you received a damaged, defective, misprinted, or incorrect item, we may provide a replacement at no additional cost or issue a refund after approving your claim.
Refunds
After receiving the required information and, when applicable, inspecting the returned item, we will notify you by email whether your refund has been approved.
Approved refunds are issued to the original payment method within 5–10 business days. Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, contact us at support@lilymeleapparel.com